Assistant Manager – Customer Service – CAREER141 in Biyagama, Western Province
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CAREER141 is currently accepting applications for the position of Assistant Manager - Customer Service in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Marketing and Business Development skills and have a minimum of Associate in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
CAREER141 operates within the Manufacturing industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | CAREER141 |
| Position: | Assistant Manager - Customer Service |
| Region: | Biyagama - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Marketing and Business Development |
| Seniority Level: | Associate |
| Job Type: | Full-time |
| Industry: | Manufacturing |
Job Description
Company: CAREER141
Location: Biyagama, Sri Lanka
Salary: 130K – 180K LKR basic + Performance Bonus and Benefits
Overview: Join our client, a Leading Multinational Manufacturer, as an Assistant Manager in Customer Service. Drive customer satisfaction and retention through exceptional team management in Biyagama, Sri Lanka.
Responsibilities:
- Lead a team to surpass customer expectations and department goals.
- Resolve operational challenges for Key Accounts efficiently.
- Evaluate team performance to align with objectives.
- Enhance stakeholder relationships for business growth.
- Supervise order processing for optimal customer satisfaction.
- Address customer grievances and build trust in the brand.
- Inspire the team to exceed objectives.
- Maintain a precise Customer Database for streamlined service.
- Ensure timely production alignment and order processing.
- Visit customers for feedback and relationship building.
- Identify new business development opportunities.
- Implement industry-leading practices for superior service.
Pre-Requisites:
- Bachelor’s Degree in business or equivalent experience.
- Minimum four years’ experience in customer services within manufacturing.
- Merchandisers with direct customer management experience welcome to apply.
- Deep knowledge of customer relations and marketing strategies.
- Ability in team management, negotiation, presentation, and analytical skills.
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Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Biyagama |
| Google Map | Google Map |
Job Application Information
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