Assistant Customer Service Manager – BIMA Sri Lanka in Colombo, Western Province
BIMA Sri Lanka is currently seeking applicants for the position of Assistant Manager - Customer Service in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
BIMA Sri Lanka operates within the Consumer Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | BIMA Sri Lanka |
| Position: | Assistant Customer Service Manager |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 18.000 - LKR 40.000 per Month |
| Job Type: | Full-time |
| Industry: | Consumer Services |
Job Description
THE ROLE
As the Assistant Customer Service Manager at BIMA Sri Lanka, you will support the Customer Service Manager in managing daily operations of the inbound call center and telemedicine services. Responsibilities include ensuring high-quality customer service, overseeing telemedicine operations, and facilitating team collaboration.
RESPONSIBILITIES
- Assist in managing day-to-day operations of customer service and telemedicine departments.
- Provide leadership and guidance to ensure exceptional service delivery.
- Motivate team members to achieve excellence and foster a positive work environment.
- Handle escalated customer inquiries and monitor KPIs for performance improvement.
- Collaborate with other departments and healthcare providers for smooth telemedicine services.
THE CANDIDATE
- Diploma in Business Administration or related field.
- Previous experience in customer service management.
- Strong leadership skills and ability to motivate a team.
- Excellent communication, problem-solving, and multitasking abilities.
- Commitment to delivering exceptional service and enhancing the customer experience.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | BIMA Lanka Insurance Brokers (Pvt) Ltd, No. 30-3/1 Galle Rd, Colombo 00600, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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