Customer Service Executive – Finder Recruitment in Colombo, Western Province

Finder Recruitment is currently seeking applicants for the position of Customer Service Executive in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Finder Recruitment operates within the Human Resources Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Job Duties:

• Greet customers and inquire about their product or service requirements.
• Ensure availability of customer service agents to handle customer queries and needs.
• Create and implement customer service plans for broad coverage in the region.
• Coordinate orders with production teams to ensure on-time product delivery.
• Address customer queries in person, over the phone, and through emails or ticketing systems.
• Provide effective solutions to ensure customer satisfaction and repeat business.
• Conduct market research and provide competitive analysis reports.
• Focus on customer retention for a growing customer base.
• Manage customer databases for tracking and reporting.
• Update and maintain customer information regularly.
• Resolve customer problems and complaints to ensure satisfaction and loyalty.
• Coordinate with warehouses to ensure timely and accurate order fulfillment.

Requirements:

• GCE A/L qualification
• 1 year of experience
• Excellent Communication Skills
• Proficiency in English; knowledge of Tamil is a plus.
• Positive attitude and friendly demeanor towards customers.
• Ability to empathize and understand customer needs.
• Experience in handling customer complaints effectively.
• Strong work ethic and team collaboration skills.
• Proficiency in Microsoft Office applications.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address