Account Manager – OrangeHRM in Colombo, Western Province

OrangeHRM is currently accepting applications for the position of Account Manager in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient Sales and Business Development skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

OrangeHRM operates within the Software Development industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

What Our Software is for?

OrangeHRM is a platform for Human Resource professionals that allows them to manage and optimize employee data in one central system. As part of the Customer Success team, you will be actively and passionately engaging with our customers to ensure they are getting continued value from the use of our software. Ultimately, you are ensuring we have happy customers.

Primary Duties and Responsibilities

• Engage with our global client base (including North America) through phone and video calls to build relationships and ensure client satisfaction.
• Collaborate with team members and internal stakeholders to resolve client issues promptly and efficiently.
• Identify opportunities for up-sell to further enhance the client experience.
• Oversee the Customer Success team in Sri Lanka, providing leadership and driving continuous process improvement to enhance the client experience.
• Prepare regular client status reports for management to drive actionable outcomes and maintain accurate records of client interactions.
• Work with sales and marketing teams to boost client referrals and develop case studies.

Competencies and Skills:

• 2-4 years of proven experience in an equivalent role
• Impeccable written and verbal communication skills Customer-focused attitude with a commitment to customer success
• Calm, polite, and professional demeanor when engaging with clients
• Strong problem-solving and interpersonal abilities with attention to detail
• Analytical and process-oriented mindset with good reporting skills
• Strong IT skills including proficiency in Microsoft Office and web-based applications
• Outgoing and energetic personality with a positive “can-do” attitude
• Active team player who can multitask and adapt to changing priorities

Education and Experience

Completed a Bachelors degree in Business Management / Marketing / Information Systems / Computer Science or any other equivalent qualification or work experience in a Customer Service role or related field

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address