Customer Service Executive – SPIL Labs in Colombo, Western Province
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SPIL Labs is currently seeking applicants for the position of Customer Service Executive in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Analyst, Customer Service, & Information Technology skills and have a minimum of Associate in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
SPIL Labs operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | SPIL Labs |
| Position: | Customer Service Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Analyst, Customer Service, Information Technology |
| Seniority Level: | Associate |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Position: Customer Support Executive
Company: SPIL Labs
Department: Support
Reports To: Head Of Support
Summary: Responsible for providing functional support to users of our ERP system. Key tasks include analyzing clients’ requirements, offering training and support, and resolving issues. Ideal candidates possess a solid grasp of ERP systems and a dedication to excellent customer service.
Responsibilities:
- Manage Technical Ticketing system and Communication Channels
- Analyze Clients’ requirements and provide Solutions
- Provide training and support to ERP system users
- Troubleshoot ERP system problems
Qualifications:
- Bachelor’s degree in Information Technology or related field
- Minimum 1 year of experience in Client Handling and Technical Support
- Strong problem-solving and communication abilities
- Passion for client management
If you are a results-oriented individual with a commitment to customer service, don’t hesitate to apply!
Additional Benefits:
- Industry Training (ERP) | JIRA Administration
- Competitive Packages and Remunerations
- Opportunities for International Exposure
- Flexible Hybrid Working Environments
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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