Associate Systems Support Engineer – Epic Lanka in Battaramulla, Western Province

Epic Lanka is thrilled to announce job openings for the position of Associate Systems Support Engineer in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Epic Lanka, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Epic Lanka.

Job Information

Company:	Epic Lanka
Position:	Associate Systems Support Engineer
Region:	Battaramulla - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Entry level
Salary:	LKR 15.000 - LKR 35.000 per Month
Job Type:	Full-time
Industry:	IT Services and IT Consulting

Job Description

Are you passionate about delivering exceptional IT support and ensuring seamless operations for clients? Epic Lanka Private Limited is looking for an enthusiastic Associate Systems Support Engineer to join our dynamic team.

Key Responsibilities:

• Install, configure, test, monitor, and maintain systems for internal and external clients.
• Meet service level agreements (SLAs) and complete project support tasks promptly.
• Troubleshoot and resolve infrastructure issues, including applications, servers, and OS.
• Perform hardware replacements and facilitate enterprise-level server and storage maintenance.
• Collaborate with internal teams for timely bug fixes, updates, and CR implementations.
• Support disaster recovery (DR) drills and address customer concerns professionally.
• Maintain accurate logs of reported issues and document customer environments.
• Research and implement latest technologies for operational efficiency.
• Promote equality and customer-focused service in all aspects.
• Willingness to provide client support via on-call roster after business hours.

Qualifications and Skills Required:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 1–3 years in a similar role with experience in IT support or system administration.
• Industry-standard certifications like RHCSA or CKA, Microsoft Certified: Azure Fundamentals are advantageous.
• Strong knowledge of operating systems (Windows/Linux), network infrastructure, and enterprise server environments.
• Analytical and troubleshooting skills for effective technical issue resolution.
• Excellent verbal and written communication skills for client and internal team interaction.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Battaramulla
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