L1 Service Desk Engineer – Hexaware Technologies in Colombo, Western Province
Hexaware Technologies is currently accepting applications for the position of L1 Service Desk Engineer in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Information Technology skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Hexaware Technologies operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Hexaware Technologies |
| Position: | L1 Service Desk Engineer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
As an L1 Service Desk Engineer, you will be responsible for providing technical support to end users in a timely and professional manner.
Your primary tasks will involve troubleshooting hardware and software issues, assisting with network problems, and escalating complex problems to higher-level support teams.
Strong communication skills and a customer-focused approach are essential for this role, as you will be interacting with users to provide solutions and deliver excellent customer service.
Additionally, you will be responsible for documenting support processes and maintaining accurate records of all support activities.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Hexaware Technologies Sri Lanka, 31 Queen's Rd, Colombo 00300, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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