Customer Care Executive – IT Service Center – Abans Group Sri Lanka in Kolombo, Provinsi Barat

Welcome to our job portal, where Abans Group Sri Lanka is offering exciting employment opportunities for the position of Customer Care Executive - IT Service Center in the Provinsi Barat area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the Consumer Electronics industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Abans Group Sri Lanka, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Abans Group Sri Lanka. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Abans Group Sri Lanka
Position:	Customer Care Executive - IT Service Center
Region:	Kolombo - Provinsi Barat, Provinsi Barat
Education:	Confidential
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Computers and Electronics Manufacturing

Job Description

Company Description

Abans Group of Companies, founded in 1968, is a renowned conglomerate in Sri Lanka focusing on retail, real estate development, finance, environmental management, and logistics. With over 50 years of experience, Abans Group has become Sri Lanka’s most trusted household name, operating over 440 showrooms and 15+ after-sales service centers. Our employees embody an entrepreneurial spirit, global perspective, and out-of-the-box thinking, working towards excellence in providing innovative solutions across various sectors.

Role Description

This is a full-time on-site role for a Customer Care Executive at Abans Group. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, effective communication, and driving sales through excellent service.

Responsibilities

• Handle walk-in customers, incoming calls, emails, and chats from customers, providing timely and accurate responses to their queries and concerns.
• Address customer complaints effectively, providing solutions while maintaining a high level of customer satisfaction.
• Update and manage customer information in the database accurately and ensure confidentiality.
• Identify customer needs and recommend appropriate products or services to enhance customer experience and drive sales.
• Coordinate with internal departments to resolve customer issues and improve the overall service process.

Qualifications

• Certificate in Business Administration, Marketing, or a related field is preferred.
• Prior experience in customer service or a similar role is advantageous.
• Ability to handle challenging situations calmly and find effective solutions.
• Customer Support, Customer Satisfaction, and Customer Service skills.
• Strong Communication skills and Sales experience and ability.
• Patience, empathy, and a customer-centric approach.
• Ability to work collaboratively in a team environment

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Provinsi Barat
City	Kolombo
Google Map	Google Map