Digital Customer Services Executive (Web Chat) – Intervest Software Technologies (Private) Limited in Colombo, Western Province
Intervest Software Technologies (Private) Limited is currently seeking applicants for the position of Digital Customer Services Executive (Web Chat) in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Intervest Software Technologies (Private) Limited |
| Position: | Digital Customer Services Executive (Web Chat) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
🌟 Join Intervest as a Digital Customer Assistant (Web Chat) 🌟
Are you a customer service enthusiast ready to make a real impact in a dynamic, digital-first environment? Intervest is looking for a Digital Customer Assistant to be the first point of contact in our digital operations, connecting with customers across web chat, email, social media, and WhatsApp for our global travel brands.
Why Intervest? With a strong UK presence and an in-source development center in Sri Lanka, Intervest is dedicated to pushing the boundaries of e-Commerce in the insurance, travel, and financial services industries. Join us and be part of a team where creativity, collaboration, and growth are key.
Your Role:
- Provide outstanding customer service via live chat, email, and social media, ensuring a seamless online journey.
- Handle up to 3 web chats simultaneously, supporting customers with queries on products and services.
- Identify opportunities to enhance the customer experience and share valuable feedback with the team.
About You:
- Essentials: Experience in digital customer support, strong multitasking and organizational skills, excellent written communication, and confidence in using multiple systems.
- Desirables: Knowledge of Zendesk and experience in an FCA-regulated environment.
Job Details: 📍 Location: Mireka Tower – Havelock City
🕒 Hours: Winter (2 PM – 11:30 PM IST) | Other Seasons (1:30 PM – 11 PM IST)
💼 Work Mode: Onsite
Perks of Joining Intervest:
- Transport provided
- Comprehensive medical insurance
- Career growth opportunities and global exposure
- Competitive salary and exceptional benefits
If you’re digitally savvy, self-motivated, and passionate about delivering world-class customer experiences, we’d love to hear from you. Apply now to join our team at Intervest Software Technologies.
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Applying for Free Jobs is free of charge.
If you find a vacancy that indicates fraud, please report it to us.
