Workforce Scheduler – Contact Center – Intervest Software Technologies (Private) Limited in Colombo, Western Province
Intervest Software Technologies (Private) Limited is currently accepting applications for the position of Workforce Scheduler - Contact Center in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Intervest Software Technologies (Private) Limited |
| Position: | Workforce Scheduler - Contact Center |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
Are you passionate about optimizing schedules and ensuring seamless operations in a contact center? Join our team at Intervest Software Technologies (Private) Limited as a Workforce Scheduler.
About the Role: As a Workforce Scheduler, you’ll build, deliver, and monitor contact center schedules daily, collaborating with business teams to enhance service levels and efficiency.
Key Responsibilities:
- Develop and maintain accurate schedules
- Present future schedules in meetings
- Monitor performance metrics
- Analyze operational performance
- Produce weekly business interval heatmaps
- Deliver regular reporting
Your Expertise:
- 2+ years’ experience in contact center scheduling
- Proficient in workforce management systems
- Strong experience in large contact centers
- Excellent analytical skills
- Advanced Excel skills
- Strong interpersonal skills
- Ability to thrive in a fast-paced environment
Why Join Us?
- Hybrid work model
- Comprehensive medical coverage
- Career growth opportunities
- Competitive salary and benefits
Ready to make an impact? Click “Apply” to join us in creating exceptional customer experiences together.
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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