Customer Support Associate – Carnage in Colombo, Western Province

Carnage is currently seeking applicants for the position of Customer Support Associate in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of Entry level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

Carnage operates within the Retail Apparel and Fashion industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	Carnage
Position:	Customer Support Associate
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 18.000 - LKR 40.000 per Month
Job Type:	Full-time

Job Description

We are seeking a highly skilled Customer Support Associate to join our team at Carnage. As a Customer Support Associate, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries through various communication channels. This role requires proficiency in English, strong computer skills, and experience preferably in the banking sector or a similar industry.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat
• Provide accurate information and assistance regarding products, services, and account inquiries
• Handle and resolve customer complaints professionally and efficiently
• Maintain a thorough understanding of company products, services, and policies
• Utilize computer systems to access and update customer records and account information
• Monitor and manage customer interactions on social media platforms
• Collaborate with other departments to ensure seamless customer experiences
• Uphold high standards of customer service and professionalism at all times

Requirements:

• Very fluent in English with excellent verbal and written communication skills
• Computer literate with proficiency in MS Office and experience with social media platforms
• Preferably 1-2 years of experience in customer service, ideally in a banking sector or similar environment
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently both independently and as part of a team
• Flexibility to work shifts as required, including evenings and weekends

Salary and Benefits:

• Competitive salary commensurate with experience
• Opportunities for professional development and advancement
• Friendly and supportive work environment

If you meet the above qualifications and are excited about the opportunity to join our team as a Customer Support Associate, please submit your resume along with a cover letter detailing your relevant experience and salary expectations to [email protected]. We look forward to hearing from you.

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	Colombo, Sri Lanka
Google Map	Google Map