Assistant Manager, Digital Customer Service – Uconnect in Colombo, Western Province
Uconnect is currently seeking applicants for the position of Assistant Manager - Digital Customer Service in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong Management and Manufacturing skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Uconnect operates within the Human Resources Services industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Uconnect |
| Position: | Assistant Manager, Digital Customer Service |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Leading Tele Communication Company is looking for Assistant Manager – Digital Customer Service.
Responsibilities:
- Analyze customer data with MS Excel, SQL, Power BI to identify trends and improvement opportunities.
- Implement automation strategies to enhance digital customer service and streamline operations.
- Support seamless technology adoption and integration in digital transformation initiatives.
- Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.
Qualifications:
- Bachelor’s degree in Business Administration, IT, or a related field.
- Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role in Telecommunication Industry.
- Prior experience with CRM, ERP, and other tools is mandatory.
- Advanced proficiency in MS Excel and the ability to write SQL queries.
- Strong understanding of the telecommunications industry is an added advantage.
- Proficiency in digitalization and technology adoption.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Union Place, Colombo, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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