Customer Support Specialist – LAYOUTindex in Colombo, Western Province

LAYOUTindex is currently accepting applications for the position of Customer Support Specialist in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

LAYOUTindex operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	LAYOUTindex
Position:	Customer Support Specialist
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Software Development

Job Description

Responsibilities:

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• Reply to incoming calls from customers including products and service questions, general information, and complaints.
• Utilize scripts to handle difficult customer situations and escalate them if necessary.
• Work closely with sales leads and Product Managers to stay updated on service and product knowledge.
• Troubleshoot technical issues and escalate complex problems to the appropriate department.
• Maintain accurate records of all client interactions and transactions.
• Collaborate with the customer support team to resolve issues in a timely manner.
• Identify opportunities to enhance customer experience and communicate them to the team.

Requirements:

• Bachelor’s degree in a related field (e.g. MIS, IT, Business Management, Marketing).
• 2+ years of customer service experience in a technical support environment, B2B/SaaS experience preferred.
• Proficient in multitasking and thrive in a fast-paced environment.
• Experience with JIRA, Confluence, Microsoft products, Salesforce, and customer-facing troubleshooting platforms.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical skills.
• Self-motivated with a drive for learning and overcoming challenges.
• Commitment to work schedule and dedicated approach.
• Goal-oriented with an eagerness for career advancement and willingness to take on extra responsibilities.
• Candidates available for Immediate Joining are preferred.

We await the most suitable candidate CVs via [email protected]

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	LAYOUTindex Innovation Center - Bespoke Software Development Company, 68/1A Sarasavi Ln, Colombo 00800, Sri Lanka
Google Map	Google Map