Senior Executive – Digital Customer Service – Uconnect in Western Province
Uconnect is thrilled to announce job openings for the position of Senior Executive - Digital Customer Service in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At Uconnect, we operate in the Human Resources Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Uconnect.
Job Information
| Company: | Uconnect |
| Position: | Senior Executive - Digital Customer Service |
| Region: | Western Province |
| Education: | Confidential |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.000 - LKR 35.000 per Month |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
Responsibilities
- Analyze customer data with MS Excel, SQL, and Power BI to identify trends and improvement opportunities.
- Implement automation strategies to enhance digital customer service and streamline operations.
- Support seamless technology adoption and integration in digital transformation initiatives.
- Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.
Qualifications
- Bachelor’s degree in Business Administration, IT, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Prior experience in CRM, ERP, and other tools is mandatory.
- Advanced proficiency in MS Excel and the ability to write SQL queries.
- A strong understanding of the telecommunications industry is an added advantage.
- Proficiency in digitalization and technology adoption.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Region | Western Province |
| Google Map | Google Map |
Job Application Information
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