Digital Customer Assistant (Web Chat) – Intervest Software Technologies (Private) Limited in Colombo, Western Province
Intervest Software Technologies (Private) Limited is currently accepting applications for the position of Digital Customer Assistant (Web Chat) in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Intervest Software Technologies (Private) Limited |
| Position: | Digital Customer Assistant (Web Chat) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Salary: | LKR 15.500 - LKR 39.000 per Month |
| Job Type: | Full-time |
| Industry: | Software Development |
Job Description
🌟 Join Intervest as a Digital Customer Assistant (Web Chat) 🌟
Are you a customer service enthusiast ready to make a real impact in a dynamic, digital-first environment? Intervest is looking for a Digital Customer Assistant to be the first point of contact in our digital operations, connecting with customers across web chat, email, social media, and WhatsApp for our global travel brands.
Why Intervest? With a strong UK presence and an in-source development center in Sri Lanka, Intervest is dedicated to pushing the boundaries of e-Commerce in the insurance, travel, and financial services industries. Join us and be part of a team where creativity, collaboration, and growth are key.
Your Role:
- Provide outstanding customer service via live chat, email, and social media, ensuring a seamless online journey.
- Handle up to 3 web chats simultaneously, supporting customers with queries on products and services.
- Identify opportunities to enhance the customer experience and share valuable feedback with the team.
About You:
- Essentials: Experience in digital customer support, strong multitasking and organizational skills, excellent written communication, and confidence in using multiple systems.
- Desirables: Knowledge of Zendesk and experience in an FCA-regulated environment.
Job Details: 📍 Location: Mireka Tower – Havelock City
🕒 Hours: Winter (2 PM – 11:30 PM IST) | Other Seasons (1:30 PM – 11 PM IST)
💼 Work Mode: Onsite
Perks of Joining Intervest:
- Transport provided
- Comprehensive medical insurance
- Career growth opportunities and global exposure
- Competitive salary and exceptional benefits
If you’re digitally savvy, self-motivated, and passionate about delivering world-class customer experiences, we’d love to hear from you. Apply now to join our team at Intervest.
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | 23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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