Customer Operations Analyst – Engineering at Velou in Colombo, Western Province

Engineering at Velou is currently accepting applications for the position of Customer Operations Analyst in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Engineering at Velou operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Engineering at Velou
Position:	Customer Operations Analyst
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 15.800 - LKR 38.000 per Month
Job Type:	Full-time

Job Description

Velou is a revolutionary Silicon Valley AI technology startup focused on creating top-tier shopping experiences for e-commerce retailers. We are currently seeking a Customer Operations Analyst to join our team.

Role Overview:

• Engage with customers daily to provide updates, respond to inquiries, and offer assistance.
• Prioritize and deliver requirements, working closely with internal teams for timely implementation.
• Stay updated on products and company policies, analyze customer data, and optimize algorithm performance.
• Prepare detailed performance reports and utilize data taxonomy efficiently.

Key Qualifications:

• 2+ years of customer operations experience and a degree in Business, Marketing, IT, or related field.
• Strong analytical and problem-solving skills, excellent communication abilities, and technical expertise.
• Ability to thrive in a fast-paced environment.

Benefits include a collaborative work environment, competitive salary, professional growth opportunities, and access to cutting-edge technologies.

Join Velou to revolutionize e-commerce interactions and product discoveries.

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo
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