Digital Customer Assistant – Intervest Software Technologies (Private) Limited in Colombo, Western Province

Intervest Software Technologies (Private) Limited is currently accepting applications for the position of Digital Customer Assistant (Contact Center) in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Intervest Software Technologies (Private) Limited operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	Intervest Software Technologies (Private) Limited
Position:	Digital Customer Assistant
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Job Type:	Full-time
Industry:	Software Development

Job Description

Join Our Team as a Digital Customer Assistant at Intervest Software Technologies (Private) Limited. Are you passionate about delivering exceptional customer experiences in a dynamic digital environment? If so, we want YOU to be the first point of contact for customers across live web chat, email, social media, and WhatsApp, handling inquiries for all our travel brands.

Responsibilities:

• Respond to customer queries through various digital channels.
• Provide excellent customer service with a focus on first-time resolution.
• Guide customers through online journeys and reduce telephone calls.
• Identify opportunities for improving customer experiences and processes.
• Collaborate with teams to enhance the overall customer journey.

Requirements:

• 2+ years of BPO or customer service experience.
• Strong multitasking and organizational skills.
• Technological proficiency and experience with Zendesk platform preferred.

Why Join Us?

Be part of an innovative team dedicated to outstanding customer service. Develop your digital customer service skills and contribute to continuous improvement.

Ready to make a difference? Apply today!

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Full Address	23rd floor, Intervest Software Technologies, 324 Havelock Rd, Colombo 00500, Sri Lanka
Google Map	Google Map