Senior Customer Care Specialist – Nations Trust Bank PLC in Colombo, Western Province
Welcome to our job portal, where Nations Trust Bank PLC is offering exciting employment opportunities for the position of Senior Customer Care Specialist in the Western Province area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent Other skills and have relevant Associate in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the Banking industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Nations Trust Bank PLC, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Nations Trust Bank PLC. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Nations Trust Bank PLC |
| Position: | Senior Customer Care Specialist |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Other |
| Seniority Level: | Associate |
| Job Type: | Full-time |
| Industry: | Banking and Financial Services |
Job Description
We are seeking a Senior Customer Care Specialist to join our Contact Centre at Nations Trust Bank PLC. The ideal candidate will be responsible for driving and achieving key performance indicators such as service levels, call quality, cross-selling, and agent statistics. Duties include monitoring agent performance, providing coaching, and ensuring Contact Centre goals are met.
Job Profile:
- Drive and achieve key performance indicators for the Contact Centre.
- Monitor and evaluate agent performance, provide coaching, and take corrective action.
- Prepare reports, analyze data, and assist in determining Contact Centre goals.
- Ensure compliance with Contact Centre objectives, standards, and policies.
- Compile monthly roster and maintain adequate staffing.
- Streamline processes, introduce initiatives, and enhance cross-selling.
- Improve motivation and product knowledge among agents.
Special Skills:
- Excellent communication skills (Verbal & Written).
- Proficient in Telephone Etiquette.
- Ability to work under pressure and multitask.
- Dependable and detail-oriented.
Experience & Qualifications:
- Minimum 4 years’ experience in Bank, Financial, or Service Industry.
- Degree or qualification in banking preferred.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Nations Trust Bank, 67 D. S. Senanayake Mawatha, Colombo 00800, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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