Customer Service Executive – FITS Express – ASC for UPS Sri Lanka in Colombo, Western Province

FITS Express - ASC for UPS Sri Lanka is currently accepting applications for the position of Customer Service Executive in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 17,000 - රු. 36,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

FITS Express - ASC for UPS Sri Lanka operates within the Transportation, Logistics, & Supply Chain and Storage industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	FITS Express – ASC for UPS Sri Lanka
Position:	Customer Service Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Role Description

This is a full-time on-site role for a Customer Service Executive at Fits Express in Orugodawatta. The Customer Service Executive will be responsible for managing customer interactions, ensuring customer satisfaction, providing customer support, and overseeing customer service operations on a day-to-day basis.

Key Responsibilities

1. Provide outstanding customer service through various channels (phone, email, chat, etc.).

2. Address customer inquiries, resolve issues, and offer solutions in a timely and efficient manner.

3. Maintain accurate records of customer interactions and transactions.

4. Collaborate with team members to enhance the overall customer experience.

5. Follow up with customers to ensure their issues have been resolved satisfactorily.

Qualifications

1. Excellent command of English and Tamil is a must, both written and verbal.

2. Proven ability to communicate effectively and professionally with customers.

3. Strong problem-solving skills and attention to detail.

4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

5. Passed Advanced Level.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Google Map	Google Map