Customer Care Executive – FITS Express – ASC for UPS Sri Lanka in Colombo, Western Province

FITS Express - ASC for UPS Sri Lanka is thrilled to announce job openings for the position of Customer Care Executive in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At FITS Express - ASC for UPS Sri Lanka, we operate in the Transportation, Logistics, & Supply Chain and Storage industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with FITS Express - ASC for UPS Sri Lanka.

Job Information

Company:	FITS Express – ASC for UPS Sri Lanka
Position:	Customer Care Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 15.000 - LKR 35.000 per Month
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Role Description

This is a full-time on-site role for a Customer Care Executive at FITS Express – ASC for UPS Sri Lanka in Colombo. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering excellent customer service, effective communication, and supporting sales initiatives.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Resolve customer issues and complaints efficiently.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Identify and escalate priority issues as needed.
• Contribute to team efforts for customer service goals.

Requirements

• Customer Support, Satisfaction, and Service skills
• Effective Communication skills
• Strong problem-solving abilities
• Ability to work well in a team
• Excellent time management and organizational skills
• Experience in logistics or transportation industry a plus
• Fluency in English language

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Google Map	Google Map