Customer Service Coordinator – Archnix in Colombo, Western Province

Archnix is currently accepting applications for the position of Customer Service Coordinator in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Archnix operates within the Information Technology & Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

Company Description

Archnix is a leading software & digital solution provider based in Colombo, specializing in digital media marketing, software development, mobile application development, mobile game development, UI/UX development, and blockchain development. Our mission is to inspire innovation and empower global businesses to reach their highest potentials digitally. We strive to create an amicable work culture that fosters creativity and strong teamwork.

Role Description

This is a full-time on-site role for a Customer Service Coordinator at Archnix in Colombo who can work UK time 8am – 5pm. The Customer Service Coordinator will be responsible for ensuring customer satisfaction, providing customer support, enhancing customer experience, and maintaining effective communication with clients and internal teams.

Key Responsibilities:

– Act as the primary point of contact for customers, addressing inquiries and resolving issues related to shipping and logistics.

– Handle customer complaints and issues with a focus on resolution and customer satisfaction.

– Provide customers with accurate information regarding their booking, arrival times, and any potential delays.

– Maintain and update customer records and shipment documentation in the company’s database.

– Collaborate with the operations team to ensure all customer requirements and expectations are met.

– Assist with the implementation of customer service policies and procedures to enhance service quality.

Qualifications:

– Proven experience in a customer service role, preferably within the transport industry.

– Strong understanding of transport/parking processes, including documentation and regulatory requirements.

– Excellent communication and interpersonal skills, with the ability to handle customer inquiries and resolve issues effectively.

– Strong organizational skills and attention to detail.

– Ability to work under pressure and manage multiple tasks simultaneously.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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