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NPA Analysts – DHL Express in Colombo, Western Province

DHL Express
Published 2 months ago

DHL Express is thrilled to announce job openings for the position of NPA Analysts in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Business Development and Sales skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At DHL Express, we operate in the Transportation, Logistics, & Supply Chain and Storage industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with DHL Express.

Job Information

Company:DHL Express
Position:NPA Analysts
Region:Colombo - Western Province, Western Province
Education:Confidential
Job Function:Business Development and Sales
Seniority Level:Entry level
Job Type:Full-time
Industry:Logistics, Supply Chain and Storage, Transportation

Job Description

Conduct outbound calls to survey client’s experience with regards to DHL services.

Forward calls to TP leads or superior when customer raised issues during first call.

Liaise with TP’s lead on quick and efficient resolution of customer issues and queries.

Coordinate with TP’ lead for improvement of performance to consistently ensure achievement of weekly target.

Highlight areas within TP for improvement with suggested solutions to improve DHL’s procedures, especially internally driven processes that affect the services rendered by DHL.

  • Bachelor’s degree required

Benefit

  • Overtime bonus
  • Gaining experience
  • Comfortable work environment

Application Requirements

  • Physically and mentally healthy
  • Minimum age of 17 years
  • Disciplined and punctual
  • Honest and responsible
  • Good personality
  • Enthusiasm in working and learning
  • For other requirements, please check through the job form.

Company address

Province Western Province
City Colombo
Full Address DHL Express Service Point, 148 Vauxhall St, Colombo 00200, Sri Lanka
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Job Application Information

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Company Information

DHL Express

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