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Customer Service Representative – HCLTech Sri Lanka in Colombo, Western Province

HCLTech Sri Lanka
Published 2 months ago

HCLTech Sri Lanka is currently accepting applications for the position of Customer Service Representative in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Customer Service, Administrative, & Business Development skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting and Business Consulting and Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:HCLTech Sri Lanka
Position:Customer Service Representative
Region:Colombo - Western Province, Western Province
Education:Confidential
Job Function:Administrative, Business Development, Customer Service
Seniority Level:Mid-Senior level
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

Responsible for responding to customer inquiries and complaints regarding records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, research/resolves inquiries, and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Western Province
City Colombo
Full Address HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka
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Job Application Information

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Company Information

HCLTech Sri Lanka

HCLTech is a prominent IT services company in Sri Lanka, offering cutting-edge technology solutions to clients worldwide. With a strong presence in the Sri Lankan market, HCLTech is known for its innovative approach and expertise in areas such as software development, digital transformation, and IT consulting. The company’s commitment to quality, customer satisfaction, and delivery excellence sets it apart in the industry. Through its skilled workforce and global reach, HCLTech Sri Lanka continues to drive digital transformation and enable businesses to thrive in the digital age.