Customer Service Representative – HCLTech Sri Lanka in Colombo, Western Province
HCLTech Sri Lanka is currently accepting applications for the position of Customer Service Representative in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Customer Service, Administrative, & Business Development skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting and Business Consulting and Services industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Customer Service Representative |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Administrative, Business Development, Customer Service |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Responsible for responding to customer inquiries and complaints regarding records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, research/resolves inquiries, and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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