Manager Customer Success – hSenid Business Solutions in Colombo, Western Province

Company hSenid Business Solutions is offering job opportunities for the position of Manager Customer Success in the Western Province area. The job type available is Full-time.

We are looking for candidates who possess skills with Entry level experience. We value honesty, discipline, and responsibility in our employees.

The estimated salary offered by the company is quite competitive, around රු. 17,000 - රු. 36,000 (per Month). However, the salary may vary depending on the company's decision.

hSenid Business Solutions operates in the Software Development industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:	hSenid Business Solutions
Position:	Manager Customer Success
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Entry level
Salary:	LKR 17.000 - LKR 36.000 per Month
Job Type:	Full-time
Industry:	Software Development

Job Description

Key Responsibilities:

• Guide new customers through onboarding, helping them set up and configure the software according to their HR needs.
• Ensure customers have access to training materials and resources serve as the primary point of contact for assigned customers.
• Understand each customer’s unique requirements, business goals, and challenges.
• Proactively identify opportunities to upsell or cross-sell additional features or services.
• Provide training and support to customers to ensure they are proficient in using the HR technology.
• Monitor customer usage and identify any underutilized features, offering guidance on maximizing product value.
• Collaborate with customers to create success plans tailored to their objectives.
• Act as a liaison between the customer and the technical support team to resolve any technical issues promptly.
• Gather feedback from customers regarding their experience, pain points, and feature requests.
• Share customer insights with the product development team to influence product roadmaps.
• Identify satisfied customers who can serve as references or participate in case studies and testimonials.
• Encourage customers to leave positive reviews and ratings.
• Monitor subscription renewals and proactively engage with customers to secure renewals.
• Develop strategies to reduce churn and increase customer retention rates.
• Track key performance indicators (KPIs) such as customer satisfaction scores, product adoption rates, and retention rates.
• Prepare regular reports on customer success metrics for internal stakeholders.

Qualifications and Skills:

• Bachelor’s degree in a relevant field (business, HR, technology, etc.).
• Experience in HR Roles will be a definite advantage and previous experience in customer success, account management, or a related role.
• Strong understanding of HR processes and technology.
• Excellent communication and interpersonal skills. Problem-solving and conflict-resolution abilities.
• Data-driven with the ability to analyze customer data and trends.
• Proficiency in CRM software and customer success tools.
• Customer-centric mindset and a passion for delivering exceptional customer experiences.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	hSenid Business Solutions, Off Off, 2nd Floor, Scanwell Building, 67/1, Hudson Road, Perahera Mawatha, Colombo 00300, Sri Lanka
Google Map	Google Map