Associate – Customer Support Administration (US Shift) – H Connect International in Colombo, Western Province
Welcome to our job portal, where H Connect International is offering exciting employment opportunities for the position of Associate - Customer Support Administration (US Shift) in the Western Province area. We are currently seeking Contract candidates.
We are looking for individuals who possess excellent skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the Outsourcing and Offshoring Consulting industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with H Connect International, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with H Connect International. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | H Connect International |
| Position: | Associate - Customer Support Administration (US Shift) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Job Type: | Contract |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
H Connect International, a leading BPO company under the esteemed Hirdaramani Group, is hiring for the position of Associate – Customer Support Administration. Responsibilities include resolving customer queries within SLAs, conducting calls or meetings, updating support articles, utilizing AI bots, assisting with payments, and maintaining documentation.
- Respond promptly to customer queries within SLAs.
- Address and resolve issues through calls or meetings.
- Monitor daily queries for timely resolution.
- Update support articles and extract AI bot knowledge.
- Assist with payment issues and internal requests.
- Maintain comprehensive support documentation.
Requirements:
- Bachelor’s degree in a related field.
- 1-2 years of work experience.
- Proficient written and verbal communication skills.
- Willingness to work US shift hours on site.
- Fluency in English with strong communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Send your CV to [email protected]
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | H-Connect (Pvt) Ltd, 245 Thimbirigasyaya Rd, Colombo 00005, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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