Customer Service Executive – Smart Quest Consultancy in Colombo, Western Province
Smart Quest Consultancy is thrilled to announce job openings for the position of Customer Service Executive in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Other skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At Smart Quest Consultancy, we operate in the Business Consulting and Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Smart Quest Consultancy.
Job Information
| Company: | Smart Quest Consultancy |
| Position: | Customer Service Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Other |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 18.000 - LKR 40.000 per Month |
| Job Type: | Full-time |
| Industry: | Business Consulting and Services |
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues professionally
- Handle complaints with empathy and patience, aiming for satisfactory solutions
- Maintain accurate customer interaction records
- Communicate effectively via phone, email, and social media
- Collaborate for a seamless customer experience
- Stay updated on product knowledge for accurate information delivery
- Identify and escalate priority issues for resolution
- Assist in developing customer service policies
- Strive to exceed customer satisfaction targets
Requirements:
- Bachelor’s degree in Business Administration or related
- Minimum 2 years of customer service experience
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Effective multitasking and task prioritization
- Proficient in Microsoft Office and customer service tools
- Knowledge of customer service principles
- Fluency in English and Sinhala, both written and verbal
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Smart Quest (Pvt) Ltd, Parkland building, 1 Park St, Colombo 2, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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