Customer Support Administrator – Global Remittance Unit – Micronet Global Services (Pvt) Ltd in Colombo, Western Province

Micronet Global Services (Pvt) Ltd is thrilled to announce job openings for the position of Customer Support Administrator - Global Remittance Unit - Wellawatta Sri Lanka in the Western Province area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent Information Technology skills and a minimum of Entry level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

We take pride in offering a competitive estimated salary of approximately රු. 15,000 - රු. 35,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.

At Micronet Global Services (Pvt) Ltd, we operate in the Human Resources Services industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Micronet Global Services (Pvt) Ltd.

Job Information

Company:	Micronet Global Services (Pvt) Ltd
Position:	Customer Support Administrator - Global Remittance Unit
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Entry level
Salary:	LKR 15.000 - LKR 35.000 per Month
Job Type:	Full-time

Job Description

Summary/Objective: To support the Executive Officer by engaging with Sri Lankans residing in overseas markets with their Banking related activities and onboarding new customers to the Bank.

Duties & Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the Bank’s new products, services and policies
• Guide callers through troubleshooting, navigating the Bank’s site or using the products or services
• Collaborate with other Department/branches to support customer requirements
• Maintaining logs and correspondences of customers

Competencies:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a Bank’s products and/or services
• Ability to speak multiple languages, especially those common among callers (EST)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	Micronet Global Services (Pvt) Ltd, 141/7 C, 141/7B Vauxhall St, Colombo 00200, Sri Lanka
Google Map	Google Map