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Customer Support Administration Associate – H Connect International in Colombo, Western Province

H Connect International
Published 2 months ago

H Connect International is currently accepting applications for the position of Customer Support Administration Associate in the Western Province area. We are actively seeking qualified candidates for this Contract opportunity.

We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

H Connect International operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:H Connect International
Position:Customer Support Administration Associate
Region:Colombo - Western Province, Western Province
Education:Confidential
Seniority Level:Entry level
Salary:LKR 18.000 - LKR 40.000 per Month
Job Type:Contract
Industry:Outsourcing and Offshoring Consulting

Job Description

The Job:

  • Respond to customer queries promptly within agreed Service Level Agreements (SLA).
  • Initiate a call or meeting with the customer to address and resolve the problem directly.
  • Monitor and track all customer queries received daily for timely resolution.
  • Review and maintain existing support articles, updating them as needed.
  • Extract knowledge from AI bots to respond to client queries independently.
  • Assist with payment-related issues for internal and external customers.
  • Address internal support requests efficiently to meet team needs.
  • Develop comprehensive documentation for support processes.

Requirements:

  • Bachelor’s degree in a related field such as business management.
  • 1-2 years of work experience preferred.
  • Above average written and verbal communication skills.
  • Willingness to work during US shift hours and on-site at our office.
  • Fluent in English with excellent communication skills.
  • Strong critical thinking and problem-solving abilities.
  • Ability to work independently and thrive in a fast-paced environment.
  • Good attention to detail.

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good communication skills
  • Strong team skills
  • Experience in similar work

Company address

Province Western Province
City Colombo
Full Address H-Connect (Pvt) Ltd, 245 Thimbirigasyaya Rd, Colombo 00005, Sri Lanka
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Job Application Information

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Company Information

H Connect International

H Connect International is a leading technology company based in Sri Lanka, specializing in innovative IT solutions for businesses. With a focus on providing cutting-edge services such as web development, software solutions, and digital marketing, H Connect International has established a reputation for delivering high-quality results to clients worldwide. Their team of experienced professionals is dedicated to creating customized strategies to help businesses grow and thrive in the digital age. Through their commitment to excellence and customer satisfaction, H Connect International continues to be a trusted partner for companies seeking digital solutions.