Customer Service Executive – Advantis Express Pvt Ltd – Licensee of FedEx Corporation in Colombo, Western Province
Advantis Express Pvt Ltd - Licensee of FedEx Corporation is currently accepting applications for the position of Customer Service Executive in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of Entry level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Advantis Express Pvt Ltd - Licensee of FedEx Corporation operates within the Freight and Package Transportation industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Advantis Express Pvt Ltd – Licensee of FedEx Corporation |
| Position: | Customer Service Executive |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Freight and Package Transportation |
Job Description
• Field a high volume of inbound calls and assess customer needs.
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and /or responses.
• Effectively communicate with clients through written communication.
• Handle and follow-up hotline cash sales inquiries.
• Attend to e-mails addressed to the Customer Service department.
• Handle customer service-related back-end process requirements through FedEx tools/systems.
• Distribute calls/e-mails when necessary to other resources to ensure customers’ needs are handled timely.
• Attend to general correspondences and maintain records
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Mountain Hawk Express Pvt Ltd., 300 Galle Rd, Colombo 00300, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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