Trainee Support Engineer – Sydpro – Sri Lanka in Colombo, Western Province

Sydpro - Sri Lanka is currently accepting applications for the position of Trainee Support Engineer in the Western Province area. We are actively seeking qualified candidates for this Internship opportunity.

We are looking for individuals who possess strong skills and have a minimum of Internship in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Sydpro - Sri Lanka operates within the Outsourcing and Offshoring Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	Sydpro – Sri Lanka
Position:	Trainee Support Engineer
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Internship
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Internship
Industry:	Education Administration Programs

Job Description

Are you ready to kick start your IT career in a dynamic, growth-oriented company? If you’re a proactive problem-solver with a passion for technology, we want you on our team.

What You’ll Need

• Education:

  – Higher National Diploma or Bachelor’s degree in a relevant IT field.

  – Educational background from an International School is a strong advantage.

• Technical Skills:

  – Basic understanding of web development languages and coding.

  – Familiarity with software development frameworks and tools.

  – Knowledge of databases such as MySQL, MSSQL, and Amazon Redshift.

  – Basic command of Linux terminal commands.

• Soft Skills:

  – Strong English communication and interpersonal abilities.

  – Excellent problem-solving and analytical skills.

  – Ability to thrive in a fast-paced environment with exceptional organizational skills.

What You’ll Do

• Client Support: Provide L1 and L2 support, including updating SSL certificates.
• Reporting: Prepare weekly support desk reports for the leadership team.
• Customer Interaction: Deliver prompt responses to customer inquiries.
• Collaboration: Work with Delivery, Product, and Support teams.
• Documentation: Track customer interactions and resolutions.
• Training: Enhance technical knowledge through training programs.
• Knowledge Base: Help create support documentation and FAQs.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking team.
• Growth Opportunities: Develop skills with continuous learning.
• Impactful Work: Play a critical role in customer success.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Google Map	Google Map