Customer Service Manager – PAYable Sri Lanka in Colombo, Western Province

PAYable Sri Lanka is currently seeking applicants for the position of Customer Service Manager in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

The company offers a competitive estimated salary of approximately රු. 18,000 - රු. 40,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.

PAYable Sri Lanka operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	PAYable Sri Lanka
Position:	Customer Service Manager
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Salary:	LKR 18.000 - LKR 40.000 per Month
Job Type:	Full-time
Industry:	Financial Services

Job Description

Responsibilities:

• Call Quality Management
• Ticket Management
• Complaint Resolution
• Escalation Management
• Customer Engagement
• Payable Team Representation
• Lead Follow-Up
• Email Correspondence
• Social Media Management
• Data Management
• Agent Support and Quality Control
• Reporting and Documentation
• Escalation Handling
• Team Productivity
• Conflict Resolution
• Interdepartmental Liaison
• Agent Performance
• Agent Skill Improvement
• Audit calls
• Maintain a performance sheet

Requirements:

• Bachelor’s degree or Diploma in any relevant field.

• Minimum 3-5 years of experience in a similar capacity.

• Excellent written and oral communication with excellent client empathy.

• Passionate about customer service and delivering service excellence.

• Can-do attitude, ready to get involved at all times.

• Fast learner, adapting to new processes in a rapidly changing climate.

• Confident, with the ability to prioritize, delegate, and meet deadlines while working under pressure.

• Creative problem-solving and excellent organizational skills with attention to detail.

• Strong IT skills in applications such as Excel, Word, email applications, internet browsers, and the ability to learn new applications quickly.

• Enjoy working for a fast-paced start-up environment that has an open and exciting culture.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	PAYable Pvt Ltd, 4th Floor, Huejay Court.32, Sir Mohamed Macan Marker Mw, Colombo 00300, Sri Lanka
Google Map	Google Map