Operations Associate – WNS – Sri Lanka in Colombo, Western Province
WNS - Sri Lanka is currently seeking applicants for the position of Associate ( Operations ) in the Western Province area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the company's discretion.
WNS - Sri Lanka operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | WNS – Sri Lanka |
| Position: | Operations Associate |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Outsourcing/Offshoring |
Job Description
Domain Experience
The Associate is responsible for Document Management.
– Working knowledge of Master Data concepts, standards, and processes in a global environment.
– Prior work in a Back-office or customer service environment is a plus.
Operational Parameters
- All requests must be responded to within the client agreed SLA.
- All requests must be handled with a minimum 100% accuracy.
- Checking the Ops Box and responding to emails / maintaining the workflow.
- Following up on own tasks and following up cases on behalf of absent members of the team.
- Providing responses to queries regarding the processes.
- Send the In progress report to team members weekly to do their follow-ups.
- Processing all work in terms of the agreed Sow.
Customer Satisfaction
- Understands to the minutest detail expectations from own role to ensure delivery on client expectations; delivers accordingly.
- Responds to any changes, alterations, customer requests with speed and accuracy; escalates as required.
- Is mindful of customer feedback, voice of customer highlights and keeps these in mind while delivering.
Excellent Communication Skills both verbal and written in English.
Qualifications
- Preferably After A-levels.
- Educational Qualification: GCE AL / Diploma Holder.
Freshers are encouraged to apply ( UK work hours 1.30 pm to 9.30 pm – Home drop Transport and dinner provided)
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | WNS Global Services (Pvt) Ltd Srilanka, Orion City IT, Anton 1, First Floor, No. 752/1, Dr Danister De Silva Mawatha, Colombo 00900, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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