Service Desk Engineer – Level 1 – Halexo in Colombo, Western Province
Halexo is currently accepting applications for the position of Service Desk Engineer - L1 in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
Halexo operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | Halexo |
| Position: | Service Desk Engineer - Level 1 |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Responsibilities:
- IT Support relating to technical issues involving core business applications and operating systems.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Fast turnaround of customer requests and improve customer service.
- Monitor and respond to system alerts, maintain documentation, and communicate with customers.
- Work in a team, escalate issues, and enter time and expenses accurately.
Qualifications:
- Degree/Diploma in computer science or related field; 3-5+ years of Technical Support experience.
- Advanced understanding of operating systems, network systems, and business applications.
- Interpersonal, problem-solving, critical thinking, and technical awareness skills.
- Service awareness and familiarity with support tools and techniques.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Google Map | Google Map |
Job Application Information
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