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Process Analyst – HCLTech Sri Lanka in Western Province

HCLTech Sri Lanka
Published 5 months ago

HCLTech Sri Lanka is currently seeking applicants for the position of Process Analyst in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Administrative, Accounting/Auditing, & Customer Service skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

HCLTech Sri Lanka operates within the Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:HCLTech Sri Lanka
Position:Process Analyst
Region:Western Province
Education:Confidential
Job Function:Accounting/Auditing, Administrative, Customer Service
Seniority Level:Mid-Senior level
Job Type:Full-time
Industry:IT Services and IT Consulting

Job Description

  • Validates a customer’s purchase order versus a Client system / Client requirement
  • Makes outbound calls to acquire customer requirements
  • Addresses customer complaints and elevates when all effort has been exhausted
  • Maintains and develops relationships with existing customers via telephone calls and emails
  • Responds to incoming emails and phone inquiries
  • Perform quality documentation, closure and communication to the customer
  • Maintain a high level of responsiveness to internal and external customers
  • Adapt to changing circumstances and assumes the role of change agent

Benefit

  • Gaining experience
  • Taught first
  • Receiving a bonus for overtime

Application Requirements

  • Good physical and mental health
  • Minimum age 17 years
  • Discipline and adherence to time
  • Honest and responsible
  • Good character
  • Satisfaction in working and learning
  • For other requirements, please check through the application form.

Company address

Region Western Province
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Job Application Information

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Company Information

HCLTech Sri Lanka

HCLTech is a prominent IT services company in Sri Lanka, offering cutting-edge technology solutions to clients worldwide. With a strong presence in the Sri Lankan market, HCLTech is known for its innovative approach and expertise in areas such as software development, digital transformation, and IT consulting. The company’s commitment to quality, customer satisfaction, and delivery excellence sets it apart in the industry. Through its skilled workforce and global reach, HCLTech Sri Lanka continues to drive digital transformation and enable businesses to thrive in the digital age.