Call Center Customer Service Representative – HCLTech in Colombo, Western Province

HCLTech is currently seeking applicants for the position of Call Center Customer Service Representative in the Western Province area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong Customer Service skills and have a minimum of Mid-Senior level in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

HCLTech operates within the Telecommunications, Oil and Gas, & Outsourcing and Offshoring Consulting industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Company:	HCLTech
Position:	Call Center Customer Service Representative
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Customer Service
Seniority Level:	Mid-Senior level
Job Type:	Full-time
Industry:	IT Services and IT Consulting, Telecommunications, Telephone Call Centers

Job Description

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
Full Address	HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka
Google Map	Google Map