Customer Support Engineer, Software Engineering Team – Nimbus Venture (Pvt) Ltd. in Colombo District, Western Province

Welcome to our job portal, where Nimbus Venture (Pvt) Ltd. is offering exciting employment opportunities for the position of Customer Support Engineer, Software Engineering Team in the Western Province area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

At Nimbus Venture (Pvt) Ltd., we offer a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). However, please note that the final salary offer will be determined by the company based on various factors.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Nimbus Venture (Pvt) Ltd., we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Nimbus Venture (Pvt) Ltd.. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Nimbus Venture (Pvt) Ltd.
Position:	Customer Support Engineer, Software Engineering Team
Region:	Colombo District - Western Province, Western Province
Education:	Confidential
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Full-time
Industry:	IT Services and IT Consulting

Job Description

Description: A customer support engineer plays a crucial role in ensuring the smooth functioning of software applications and providing technical assistance to users. Customer support engineer responsibilities include:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Responsibilities:

Technical Support:

• Provide technical assistance and support to software developers and end-users.
• Troubleshoot and resolve software-related issues, including bugs, errors, and performance problems.

Customer Interaction:

• Communicate effectively with customers to understand and diagnose their software-related problems.
• Respond to customer inquiries and provide timely solutions or workarounds within SLAs.

Issue Tracking:

• Document and track software issues reported by users.
• Work closely with the development team to prioritize and address reported issues.

Collaboration:

• Collaborate with software developers to understand the codebase and contribute to the resolution of issues.
• Provide feedback to the development team to improve software quality.

Testing:

• Perform testing activities to replicate reported issues and identify potential bugs/issues.
• Assist in the creation of test cases and contribute to the overall testing process.

Documentation:

• Create and maintain documentation for common issues, solutions, and troubleshooting procedures.
• Contribute to the development of user guides and knowledge base articles.

Continuous Learning:

• Stay updated on the latest technologies, software updates, and industry best practices.
• Continuously enhance technical skills to address evolving software challenges.

Qualifications: 

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Skills:

• Proficiency in programming languages such as Java, C++, Python, or others relevant to the software being supported.
• Familiarity with databases, web technologies, and software development tools.

Problem-Solving Skills:

• Strong analytical and problem-solving skills to identify and resolve software issues efficiently.

Communication Skills:

• Excellent communication skills to interact with both technical and non-technical users.
• Ability to convey technical information in a clear and understandable manner.

Team Collaboration:

• Ability to work collaboratively with cross-functional teams, including software developers, QA engineers, and product managers.

Customer Focus:

• Customer-oriented mindset with a commitment to providing high-quality support services.

Adaptability:

• Flexibility and adaptability to work in a dynamic and fast-paced software development environment.

Experience:

• Prior experience in software development, technical support, or a related field is often preferred.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo District
Google Map	Google Map