Senior Customer Service Executive – Aramex in Colombo, Western Province

Aramex is currently accepting applications for the position of Senior Customer Service Executive in the Western Province area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.

Aramex operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Aramex
Position:	Senior Customer Service Executive
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Salary:	LKR 16.000 - LKR 37.500 per Month
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Aramex is a global logistics network with over 600 offices in more than 70 countries that delivers logistics services and transportation solutions. We offer a range of specialized offerings, including international and domestic express delivery, freight forwarding, integrated logistics solutions, consumer retail services, and e-commerce solutions. Our commitment to innovation drives how we do business, allowing us to adapt to challenging market conditions and quickly respond to customer needs worldwide. We are also committed to sustainability and investing in renewable energy and electric vehicles to reduce emissions.

Key responsibilities:

• Provide excellent customer service for customers and handle key accounts.
• Attending customer’s enquiry by fulfilling their requirements, solve their problems, follow up their cases and update them.
• Meeting Company expected customer satisfaction level.
• Coordinate with related core functions to meet customer requirements.

Key requirements:

• Experienced candidate in the customer service field.
• Excellent in telephone etiquettes.
• Proficiency in English
• Exposure to logistic industry will be an added advantage.
• Pleasant, tactful and approachable personality.
• Team player
• Problem solving skills and ability to work under pressure.
• Possess computer literacy.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address

Province	Western Province
City	Colombo
Full Address	Aramex, Colombo Dr. Danister De Silva Mawatha 745/50, 1/1, Dr. Danister De Silva Mawatha, Colombo 9, Colombo 00900, Sri Lanka
Google Map	Google Map