Engineer – Managed Services (L1) – Softvil Technologies in Colombo, Western Province

Softvil Technologies is currently accepting applications for the position of Engineer-Managed Services (L1) in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong Engineering and Information Technology skills and have a minimum of Not Applicable in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.

Softvil Technologies operates within the Software Development industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	Softvil Technologies
Position:	Engineer - Managed Services (L1)
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Engineering and Information Technology
Seniority Level:	Not Applicable
Salary:	LKR 15.500 - LKR 39.000 per Month
Job Type:	Full-time
Industry:	Software Development

Job Description

Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits

Identifying system issues and troubleshooting and provide solutions to resolve system issues and cater service request

Maintain and work on SMT or similar way to maintain incident/problem/CR/SR and other artifacts

Perform day-today technical operational tasks as regular jobs and actions.

Incident and service request related customer communication.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal/external teams

Maintain knowledge repositories (SOP, WI, KB Articles, whitepapers etc… ) and deliver knowledge share sessions

Experience in working on 24×7 rosters

Identify and raised Risks and Dependencies

Good analytical skills and decision making

Excellent communication skills and team work

Good client management and end-user handling experience

Experience in Linux/Unix or Windows environments (OS and commands)

Experience in scripting (shell scripting, PowerShell, pearl, python, etc.)

Experience with Databases (MySQL, postgresql, MSSQL etc.)

Experience in at least one programming language

Understanding on IT network and webservices

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address

Province	Western Province
City	Colombo
Full Address	Softvil Technologies, Level 35, WTC West Tower, Bank of Ceylon Mawatha, Colombo 00100, Sri Lanka
Google Map	Google Map