Customer Excellence Executive – Dialog Axiata PLC in Colombo District, Western Province
Dialog Axiata PLC is thrilled to announce job openings for the position of Customer Excellence Executive - H One Customer Excellence - H One (Pvt) Ltd in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Information Technology, Analyst, & General Business skills and a minimum of Executive in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At Dialog Axiata PLC, we operate in the Information Services, Technology, Information and Media, & IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Dialog Axiata PLC.
Job Information
| Company: | Dialog Axiata PLC |
| Position: | Customer Excellence Executive |
| Region: | Colombo District - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Analyst, General Business, Information Technology |
| Seniority Level: | Executive |
| Salary: | LKR 16.000 - LKR 37.500 per Month |
| Job Type: | Full-time |
| Industry: | Hospitals and Health Care and Wellness and Fitness Services |
Job Description
Be the initial point of contact for all Azure, infra support, and o365 IT-related inquiries and issues from clients.
Updating and escalating the ticket to the next level via phone adhering to established service level agreements (SLAs) with cx.
Sharing required details to resolve Azure, infra support, and o365 IT-related issues for clients, updating with proper work note in the ticketing system.
Regular follow up with support team and Microsoft team until the high & medium tickets are resolved.
Obtain customer feedback and satisfaction metrics to identify areas for improvement and opportunities to enhance the customer experience.
Providing all support interactions and resolutions accurately in the ticketing system.
Setup and configuration of end-user devices, including desktops, laptops.
Guidance and assistance to end-users on IT policies, procedures, and best practices.
Work with other IT teams to identify and implement solutions to recurring issues.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo District |
| Full Address | Dialog Axiata PLC Head Office, 475 Union Pl, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Applying for Free Jobs is free of charge.
If you find a vacancy that indicates fraud, please report it to us.
