Provisioning / First Line Support Engineer – Jobenvoy.com in Colombo, Western Province
Jobenvoy.com is currently accepting applications for the position of Provisioning / First Line Support Engineer in the Western Province area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of Entry level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Jobenvoy.com operates within the Human Resources Services industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Jobenvoy.com |
| Position: | Provisioning / First Line Support Engineer |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Seniority Level: | Entry level |
| Job Type: | Full-time |
| Industry: | Human Resources Services |
Job Description
A Leading UK IT Company based in Colombo is seeking a Provisioning / First Line Support Engineer. Join a dynamic team in the Cloud Communications & IT Service sector, responsible for handling support calls and cases resolution.
The position offers competitive salary, comprehensive benefits, and a value-driven culture with ample personal and professional development prospects.
Responsibilities:
- Act as primary contact for inbound support calls and tickets.
- Manage faults and service requests.
- Address support calls, raise cases, and troubleshoot network and phone system issues.
- Remotely log into customers’ systems to resolve issues.
- Follow escalation protocols when necessary.
- Retain knowledge of network products and services.
- Accountable for all 1st line incidents through resolution.
Requirements:
- Proficiency in English.
- Strong telephone communication skills.
- Technical background with knowledge of VOIP, Unified Communications, Cloud Services.
- Customer service oriented mindset.
- Logical problem-solving approach.
- Ability to work autonomously and diligently.
- Time management and priority skills.
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | Jobenvoy.com, WTC East Tower, 10th floor, Colombo 00100, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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