Operations Associate Manager (US Shift) – H Connect International in Colombo, Western Province
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H Connect International is thrilled to announce job openings for the position of Associate Manager Operations (US Shift) in the Western Province area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Management and Manufacturing skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
We take pride in offering a competitive estimated salary of approximately රු. 16,000 - රු. 38,000 (per Month). However, please note that the final salary offer is subject to the company's evaluation.
At H Connect International, we operate in the Outsourcing and Offshoring Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with H Connect International.
Job Information
| Company: | H Connect International |
| Position: | Operations Associate Manager (US Shift) |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Management and Manufacturing |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.800 - LKR 38.000 per Month |
| Job Type: | Full-time |
| Industry: | Outsourcing and Offshoring Consulting |
Job Description
The Job:
- Address client inquiries by leveraging AI bots.
- Create detailed documentation of resolutions and train AI bots.
- Develop standardized processes for internal and external requests.
- Manage tier 2 & 3 customer support queries.
- Lead problem-solving for operational improvement.
- Integrate AI tech to optimize performance.
- Execute KPIs in CRM system “HubSpot”.
- Review KPIs in “Mixpanel” to drive revenue.
- Back up customer support agents.
- Create procedure manuals for standardized documentation.
- Manage administrative tasks like subscription management.
- Identify automation opportunities and communicate upgrades to customers.
Responsibilities:
- Bachelor’s degree in Business Management or related field.
- Minimum 4 years of work experience.
- Willingness to work US shift hours at our office.
- Passion for technology and operational efficiency.
- Strong critical thinking and problem-solving skills.
- Fluency in English with excellent communication skills.
- Ability to work independently and thrive in a fast-paced environment.
- Effective interpersonal skills to collaborate with stakeholders.
- Detail-oriented approach.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | H-Connect (Pvt) Ltd, 245 Thimbirigasyaya Rd, Colombo 00005, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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