Quality Assurance Specialist – HCLTech Sri Lanka in Colombo, Western Province
HCLTech Sri Lanka is currently accepting applications for the position of Specialist - Quality Assurance in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong Customer Service and Quality Assurance skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
The company offers a competitive estimated salary of approximately රු. 16,000 - රු. 39,000 (per Month). Please note that the final salary offer is subject to adjustment based on the company's evaluation.
HCLTech Sri Lanka operates within the IT Services and IT Consulting industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
| Company: | HCLTech Sri Lanka |
| Position: | Quality Assurance Specialist |
| Region: | Colombo - Western Province, Western Province |
| Education: | Confidential |
| Job Function: | Customer Service and Quality Assurance |
| Seniority Level: | Mid-Senior level |
| Salary: | LKR 15.500 - LKR 39.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Job Responsibilities
- To provide information to customers, resolve issues, and meet defined SLAs.
- Generate reports, assist in organizational initiatives, and lead process projects.
- Conduct process trainings, audits, and escalate unresolved issues.
- Monitor transactions, calculate sample sizes, and participate in Calibration Sessions.
- Identify training needs, drive improvement, and give feedback to associates.
Job Requirements
- 5-7 years in customer service (Local/International) with QA exposure.
- Qualification: Ordinary Level, Diploma/Advanced Level/HND or Undergraduate.
- Strong communication skills, ability to work independently, and meet SLAs.
- Flexible to work on rotational shifts.
How to Apply: Submit your resume to [email protected] to join as a Specialist – Quality Assurance at HCLTech Sri Lanka before the deadline.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Province | Western Province |
| City | Colombo |
| Full Address | HCL Technologies Lanka, 00200 Glennie St, Colombo 00200, Sri Lanka |
| Google Map | Google Map |
Job Application Information
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