Customer Service Representative – KMJ HOLDINGS (PRIVATE) LIMITED in Colombo, Western Province

KMJ HOLDINGS (PRIVATE) LIMITED is currently accepting applications for the position of Customer Service Representative in the Western Province area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of Mid-Senior level in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

KMJ HOLDINGS (PRIVATE) LIMITED operates within the Transportation, Logistics, & Supply Chain and Storage industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Company:	KMJ HOLDINGS (PRIVATE) LIMITED
Position:	Customer Service Representative
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Seniority Level:	Mid-Senior level
Job Type:	Full-time
Industry:	Logistics, Supply Chain and Storage, Transportation

Job Description

Company Profile: KMJ Holdings (Pvt) Ltd

KMJ offers a comprehensive range of freight forwarding and logistics solutions primarily tailored for domestic customers. Our team of logistic experts is strategically located in China, Dubai, Malaysia, and Singapore, complemented by a network of agents across Sri Lanka. With a steadfast commitment to precision, efficiency, and client satisfaction, we distinguish ourselves in the industry. Our specialized services encompass Logistics Management, Console Cargo Operations, International Freight Forwarding, and Supply Chain Optimization.

Responsibilities:

Primary Point of Contact: Act as the primary point of contact for customer inquiries via phone, email, or chat regarding package status, packing lists, pricing inquiries, shipment updates, and customer notices. Communication and Coordination: Liaise effectively with internal departments such as logistics, operations, and finance to gather relevant information and address customer inquiries comprehensively. Record Keeping: Maintain detailed records of customer interactions and inquiries, including resolutions and follow-up actions taken, to ensure accountability and track customer satisfaction. Social Media Management: Monitor and respond to customer inquiries and comments on social media platforms, ensuring timely and professional responses to maintain a positive brand image. Analytical Reporting: Analyze social media engagement metrics and prepare regular reports summarizing key findings, trends, and customer feedback, providing insights for continuous improvement of customer service strategies.

Excellent proficiency in English communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.

Working Hours: Weekdays 9.00am – 5.00pm Saturday 9.00am-12.30pm

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address

Province	Western Province
City	Colombo
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