Intern Business Process Outsourcing (BPO) – iTelaSoft in Colombo District, Western Province

Welcome to our job portal, where iTelaSoft is offering exciting employment opportunities for the position of Intern Business Process Outsourcing (BPO) in the Western Province area. We are currently seeking Internship candidates.

We are looking for individuals who possess excellent skills and have relevant Internship in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the IT Services and IT Consulting industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with iTelaSoft, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with iTelaSoft. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

We are seeking a motivated and detail-oriented Business Process Outsourcing (BPO) Intern to join our team at iTelaSoft. The BPO Intern will support the BPO team in managing outsourcing operations, business process management, vendor management, and project coordination, providing hands-on experience in a dynamic business environment.

Key Responsibilities:

• Perform data entry tasks and analyze outsourcing performance metrics for improvement.
• Support Customer Operations Management and other business functions as needed.
• Ensure accurate and timely asset management and document updates.
• Email reports to the management team and follow predefined processes for asset dispatch.
• Utilize Microsoft Office Package for call monitoring and feedback updates.
• Reply to reviews using a range of example responses.

Core Competencies Required:

• HND or equivalent with excellent verbal, written, and numerical skills.
• Bachelor’s degree in a related field preferred.
• Experience in MS Excel Power Query, Pivot Tables, or Salesforce applications.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office Package.
• Good time management, telephone etiquette, and communication skills.
• Ability to work UK hours 11 a.m. to 8 p.m. if needed.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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