1st Line Tech Support – Tovatrix in Colombo, Western Province

Welcome to our job portal, where Tovatrix is offering exciting employment opportunities for the position of 1st Line Tech Support in the Western Province area. We are currently seeking Contract candidates.

We are looking for individuals who possess excellent Information Technology skills and have relevant Entry level in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the IT Services and IT Consulting industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Tovatrix, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Tovatrix. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Company:	Tovatrix
Position:	1st Line Tech Support
Region:	Colombo - Western Province, Western Province
Education:	Confidential
Job Function:	Information Technology
Seniority Level:	Entry level
Job Type:	Contract
Industry:	IT Services and IT Consulting

Job Description

Company Description: Tovatrix is a highly dedicated agile-based team in Colombo, focused on scaling up projects to deliver high-value viable solutions using the best technologies available.

Role Description: This is a contract role that involves providing technical support, analyzing issues, troubleshooting problems, and ensuring customer satisfaction. The position is a hybrid role based in Colombo with some remote work flexibility.

Responsibilities:

• Serve as the primary point of contact for frontline agents seeking technical assistance.
• Provide timely troubleshooting and problem resolution for technical challenges.
• Collaborate with internal Product and Technical teams to escalate and resolve complex technical issues.
• Document all technical inquiries, issues, and resolutions in the ticketing system.
• Develop and deliver training materials to enhance frontline agents’ ability to resolve customer issues independently.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address

Province	Western Province
City	Colombo
Full Address	Colombo, Sri Lanka
Google Map	Google Map